Shipping and Returns

Shipping Information

All orders are processed and shipped from our main warehouse within 2-3 business days of the order being placed, unless otherwise specified. We utilize various carriers to ensure timely delivery, and the specific carrier for your order will be determined at the time of shipping based on the size, weight, and destination of your package.

Domestic Shipping (United States)

• Standard Ground Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Available for an additional fee. Estimated delivery within 2-3 business days.
• Overnight Shipping: Available for an additional fee. Orders must be placed before 1:00 PM CST to be shipped the same day.

International Shipping

International shipping rates and delivery times vary depending on the destination and are calculated at checkout.

Please be aware that you, the customer, are responsible for any and all customs duties, taxes, tariffs, or other fees that may be levied by your country's customs department. These fees are not included in the shipping cost paid to Graham Engineering.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to track your package's progress on the carrier's website.

Returns and Exchanges

Eligibility for Returns

• We accept returns of new, unused, and undamaged products within 30 days of the original purchase date.
• Products must be returned in their original packaging, including all accessories, manuals, and documentation.
• Certain items, such as custom-fabricated parts or discontinued products, may not be eligible for return. This will be specified on the product page at the time of purchase.

How to Initiate a Return

1. To request a return, please contact our customer service department at returns@grahamengineering.com with your order number and the reason for the return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
3. Please ensure the RMA number is clearly marked on the outside of the return package. Returns sent without a valid RMA number may be refused.

Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., you received an incorrect or defective item).

Exchanges

If you need to exchange a product for a different item, please follow the return process for the unwanted item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@grahamengineering.com with a photo of the damaged product and your order number. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

Legal Disclaimer

This policy is subject to change without notice. All sales are subject to our Terms and Conditions of Sale, which are available on our website. This policy is intended to comply with all applicable laws and regulations regarding e-commerce and consumer rights. Nothing in this policy is intended to limit or exclude any liability that cannot be limited or excluded under applicable law.